2020 Blackgang Chine Ticket Terms & Conditions

  • All park and event tickets are non-refundable and non-transferable, unless otherwise clearly stated.
  • At the point of purchase, the purchaser will choose a tariff according to the day(s) they intend to visit. E-tickets can only be used during the specified period. An additional surcharge will be applied upon admission for any off-peak tickets being redeemed during a peak period.
  • Advanced tickets are only available to purchase online and can be purchased at any time ahead of visiting the park(s). These tickets are valid for entry on the same day as they were purchased.
  • Park entry tickets entitle you to a minimum of one visit only. Return visits are offered with our compliments and for up to 7 days (up to and including the 7thday) from the date of first entry; subject to standard opening times & entry requirements. Special event tickets may not include 7 day returns as standard, or surcharges for returning during event days may be required ‚Äì please check event-specific T&Cs for individual details.
  • Return visits will only be permitted subject to capacity restrictions on the day of return. Please check our capacity indicator on our website for details ahead of your return visit. If the park is operating at capacity when you visit on a return you will not be able to visit.
  • An adult must accompany persons under 14 years of age during entry to the park(s). This age is lifted to 16 years for evening openings from 6pm. Special events may have individual age restrictions; please check event-specific T&Cs for more details.
  • Due to strict capacity monitoring for social distancing purposes, park tickets are restricted to be redeemed only on the date selected during the purchasing process. Where visiting dates change, surcharges will be applied to any tickets being redeemed outside of the suggested visiting date, where required, based on the above T&Cs
  • Frequent Visitor Pass holders MUST pre-book admission through our ticketing website in order to visit the park so we can effectively monitor park capacities. Walk up visits without booking will be refused admission until they have a valid ticket for their visit.
    PLease refer to FVP ticketing guidance at https://blackgangchine.com/covid-info-fvp/
  • Whilst we operate Covid safe policies and procedures in accordance with government guidance, all guests will be expected to adhere to all social distancing laws in force within England. This will include but may not be limited to; the requirement for a non invasive temperature check prior to admission and the requirement to wear face coverings in retail spaces and on some ride attractions. please refer to our covid-19 guest information for more information.
  • As per Government guidelines, we are unable to admit groups of more than six people from multiple households into the park beyond 14/09/2020. We therefore insist that all guests remain in socially distanced groups of six or less whilst visiting, excluding the following exception: single households or bubbles with more than six individuals.

2020 Robin Hill Ticket Terms & Conditions

  • All park and event tickets are non-refundable and non-transferable, unless otherwise clearly stated.
  • At the point of purchase, the purchaser will choose a tariff according to the day(s) they intend to visit. E-tickets can only be used during the specified period. An additional surcharge will be applied upon admission for any off-peak tickets being redeemed during a peak period.
  • Advanced tickets are only available to purchase online and can be purchased at any time ahead of visiting the park(s). These tickets are valid for entry on the same day as they were purchased.
  • Park entry tickets entitle you to a minimum of one visit only. Return visits are offered with our compliments and for up to 7 days (up to and including the 7thday) from the date of first entry; subject to standard opening times & entry requirements. Special event tickets may not include 7 day returns as standard, or surcharges for returning during event days may be required ‚Äì please check event-specific T&Cs for individual details.
  • Return visits will only be permitted subject to capacity restrictions on the day of return. Please check our capacity indicator on our website for details ahead of your return visit. If the park is operating at capacity when you visit on a return you will not be able to visit.
  • An adult must accompany persons under 14 years of age during entry to the park(s). This age is lifted to 16 years for evening openings from 6pm. Special events may have individual age restrictions; please check event-specific T&Cs for more details.
  • Due to strict capacity monitoring for social distancing purposes, park tickets are restricted to be redeemed only on the date selected during the purchasing process. Where visiting dates change, surcharges will be applied to any tickets being redeemed outside of the suggested visiting date, where required, based on the above T&Cs
  • Frequent Visitor Pass holders MUST pre-book admission through our ticketing website in order to visit the park so we can effectively monitor park capacities. Walk up visits without booking will be refused admission until they have a valid ticket for their visit.
    PLease refer to FVP ticketing guidance at https://robin-hill.com/covid-info-fvp/
  • Whilst we operate Covid safe policies and procedures in accordance with government guidance, all guests will be expected to adhere to all social distancing laws in force within England. This will include but may not be limited to; the requirement for a non invasive temperature check prior to admission and the requirement to wear face coverings in retail spaces and on some ride attractions. please refer to our covid-19 guest information for more information.
  • As per Government guidelines, we are unable to admit groups of more than six people from multiple households into the park beyond 14/09/2020. We therefore insist that all guests remain in socially distanced groups of six or less whilst visiting, excluding the following exception: single households or bubbles with more than six individuals.

General Entry Terms & Conditions for Robin Hill and Blackgang Chine

  1. Your ticket is only for use at the park(s) denoted by the ticket and is not transferable to the other park unless you have purchased a joint park ticket and are strictly non-refundable. In the case of pre-purchased e-tickets, they can only be used during the park’s peak or off-peak period as selected by the purchaser at the point of sale. An additional charge will be incurred for use of off-peak tickets during peak periods. Please note, for tickets purchased prior to 20/3/2020, this does not apply – all e-tickets issued before this date are valid for a visit during the remainder of the 2020 season or for redemption during the 2021 season, during advertised opening dates and hours to be confirmed.
  2. Please supply your e-ticket (if you have pre-purchased one) at point of admission so we may issue a valid 7 day return ticket if applicable. For all 7 days return tickets, a designated person will be required to print and sign the ticket where indicated, on behalf of all the people on the ticket.
  3. Tickets are non-refundable and not transferable. The same person must countersign/print their name on this ticket at the admission desk on subsequent visits to match the first visit box to gain admission.
  4. Proof of name & signature (bank card/driving licence etc) will be required to verify printed name and signature on subsequent visit box.
  5. We reserve the right to refuse re-admission without refund if adequate proof of name & signature is not obtained or is unsatisfactory.
  6. The ticket entitles you to a minimum of one visit only. Return visits are only offered with our compliments and for up to 7 days (up to & including the 7th day from the date of purchase) so long as the park is open and you satisfy the entry requirements above. Sorry, but we cannot offer alternative days or discounts if the park is nearing a closed period and less than 7 days remain. Returns are not valid on special event days or nights where separate admission charges apply. Events are included in your ticket where stated. We recommend visitors see our website for closed days/periods & separate special events in advance of their visit to save disappointment.
  7. An adult must accompany persons under 14, for events/openings after 18.00 this age is lifted to 16.
  8. Height & age restrictions apply to rides & ride times may vary. Robin Hill: A 1.10m minimum height applies to the Colossus & 4D cinema ride. Blackgang Chine: A 1.10m minimum height applies to the Cliff Hanger, Snakes & Ladders & 1.00m on the Water Slide. Rides may be scheduled to close for break periods during the afternoon/evening and may operate on an alternating basis when demand is low. See literature/website for full details.
  9. Some attractions are closed during wet/windy conditions. Please see notices/ ask the staff at our admission area for detailed, daily information.
  10. Programmed entertainment at both Blackgang Chine & Robin Hill (including falconry & owls shows) can be cancelled or postponed at short notice if conditions are unfavourable or due to unforeseen circumstances beyond our control.
  11. Last entry to either park is 1 hr before closing time. We reserve the right to close early on very wet days after 3 pm if there are no customers present at the time. Please call ahead in wet weather.
  12. We hate to close rides & attractions for essential maintenance & refurbishment at short notice, but we reserve the right to do so. We will endeavour to let you know as soon as a closure occurs. 
  13. General park tickets will not be valid for a special event which falls outside of normal park offering i.e. AFTER DARK, Polar, or events where Vectis Ventures/Robin Hill is not the promoter.
  14. Well behaved dogs are welcome in our parks provided they are always kept on a lead and owners clean up after them. Some areas are not suitable for dogs i.e. cafes, and playgrounds where young children play. Owner discretion is appreciated.
  15. A separate fee is charged for Robin Hill’s Toboggan Run, which can only operate in fair weather and cannot, therefore, be included in the general admission ticket price in case we cannot offer it. The general admission price takes account of this. Under 3’s cannot ride the toboggan & 3 -7 year olds must ride with a full paying guardian over 14yrs old at the stated charges.
  16. Management reserve the right to refuse admission or remove visitors from the premises if circumstances dictate.
  17. Parking in any of our public car parks is at your own risk. The park’s management will not accept responsibility for any loss, damage or accidents.

Robin Hill Event & Evening Openings – Additional Information

  1. Last admission 1 hour before stated closing time, even with a return ticket.
  2. During evening openings peripheral park areas & attractions will be closed from dusk. This will normally include ride attractions, Slides and falconry field. When dark, please keep to the lit areas of the park for your safety.
  3. The Toboggan Run will not operate in the dark and will shut before other rides due to light and track restrictions – last ride time for this attraction will be signposted at the attraction during these times.
  4. The ‘Big Red’ tractor train does not operate in the park after 5 pm on any day.
  5. The ‘Cows Express’ junior train ride, ‘Colossus’ swinging galleon and ‘4D Motion Cinema’ rides normally close at 16.30 when the park is open into the evening for the Electric Woods.
  6. On fresher evenings, warm clothing and sturdy footwear are advisable.
  7. Please do not touch any of the light fittings during your visit.
  8. On occasion, we may have cause to cancel or postpone special entertainments due to inclement weather or other circumstances outside of our control.
  9. Special Performances hosted in our Amphitheatre are subject to maximum capacity which is normally allocated by wristband and or on a first-come-first-served basis. Access to pushchairs is restricted and these cannot enter the Amphitheatre.
  10. Installations and entertainments may employ special effects such as strobe lighting and smoke machines. Please beware if you suffer from conditions such as photosensitive epilepsy.

Frequent Visitor Pass Terms & Conditions

  1. FVP passes are strictly non-transferable and non-refundable. Application codes for FVPs cannot be replaced if lost without proof of purchase – please keep them safe!
  2. When applying for your FVP, you will need an up-to-date passport-style photograph of yourself. This is so that we can identify you at the entrance of the park for admission. If the photograph isn’t of a suitable likeness or not clear enough, we reserve the right to refuse entry.
  3. You should ALWAYS bring your FVP card when visiting the parks, access to certain events may require cards to be shown upon entry. We cannot guarantee entry to our parks if you cannot provide proof of FVP status. Access is provided following our normal terms and conditions of entry.
  4. FVP cards guarantee unlimited standard entry to the parks when they’re open, for the year that they’re issued. This has been extended for all 2020 passes to include the full 2021 season too. 
  5. Details of events and any special entertainment will be released as soon as possible for the remainder of the 2020 season and 2021. As previously stated in our T&Cs, no refunds are made based on event cancellation, curtailment, changes in event programmes or content.
  6. No discounts are offered on FVP purchases within the park.
  7. A replacement card fee of £2.00 will be payable if a card is lost or stolen.
  8. Children under 4 years are not required to apply or hold an FVP until they turn 4, at which point a pass or valid admissions ticket will be required to access the park(s)
  9. Vectis Ventures (Blackgang Chine & Robin Hill) is entitled to use FVP holder’s details to contact them about service information, including, but not being limited to, information about changes to these Terms and Conditions, expiry and/or renewal reminders. Vectis Ventures will not use these details for marketing purposes unless the holder has opted in to receive such information at the time of purchasing.
  10. The Park Manager, MD, or their agents, may refuse admission or revoke FVPs at any time on the grounds of public safety or if other exceptional circumstances permit.Attempting to use FVPs that is not your own will result in the cancellation of those cards without refund.
  11. The parks reserve the right, in their absolute discretion, to vary the opening and closing dates of the parks, remove or cancel all or any part of the rides, events, attractions or facilities for any reason. The full value or any part of the value of the FVP will not be refunded nor will any compensation be payable if any of the rides or attractions become unavailable or if any part of the rides and attractions are closed or removed.

Fleetwood Bac & Lucid Event Ticket Terms & Conditions

  • Access to the site for this event will be from 5:30pm – 10pm.
  • All park and event tickets are non-refundable and non-transferable.
  • All guests wanting to attend this event must buy a ticket online. No walk-ups will be accepted.
  • Tickets are valid for entry to Robin Hill from 5:30pm only. No admission will be accepted ahead of this time.
  • Park entry tickets entitle you to a minimum of one visit only. No 7 day returns are permitted on these event tickets.
  • An adult aged 18+ must accompany persons under 16 years of age at all times during this event. 
  • This event is NOT included within the Frequent Visitor Pass offering.
  • Access to Robin Hill rides and attractions are NOT included within this ticket.
  • Whilst we operate COVID-safe policies and procedures in accordance with government guidance, all guests will be expected to adhere to all social distancing laws in force within England. This will include but may not be limited to; the requirement for a non invasive temperature check prior to admission and the requirement to wear face coverings. Please refer to our COVID-19 guest information for more information.
  • No alcohol or glass bottles will be permitted on site at any point.
  • Prohibited items include any and all flammable liquids, gases, aerosols, flags, banners, pyro, sharps or any objects deemed to have potential to pose danger to our guests (at the discretion of staff and security).
  • Admission is subject to potential security/bag searches.
  • We reserve the right to refuse admission, or eject, any customer at any time who is intoxicated, acting in an unsocial or aggressive manner, or for any other reason at the absolute discretion of management.
  • Challenge 25 will be in operation – please bring your ID with you!
  • In the instance of event cancellation, a postponement will be made for an alternative date in 2021. All tickets will be transferred to this date and we will communicate this at the earliest possible opportunity.